If you’re having problems with your iPhone, iPad, Mac computer, or other Apple device, there are several different ways to contact Apple’s support team. You can call them by phone, chat with them online, contact them with the Apple Support app, or send them a direct message on Twitter. Here are a few ways to contact Apple’s customer support team if you need help with any of your devices or services.
How to contact Apple Support
Apple Support Website
Visit the official Apple Support website at https://support.apple.com/. Select the device or service you need assistance with, and you'll find options to contact Apple support via phone, chat, or email.
Apple Support App
Here are the steps to follow to use the Apple Support App:
- Download the Apple Support app from the App Store. The app provides access to various support articles, troubleshooting tools, and the option to chat with an Apple support representative.
- Select the app from your home screen by tapping the icon.
- Once the app opens, choose the device you are having issues with from My Devices.
You can call Apple directly to speak with a customer support representative. The appropriate phone number depends on your location and the nature of your inquiry. To find the correct number for your region, visit https://support.apple.com/en-us/HT201232 and select your country from the list provided.
Apple has official support accounts on Twitter (@AppleSupport) and other social media platforms. You can send a direct message or tweet to them for assistance.
- Open the Twitter app
- Search for Apple Support
- Click the Email icon at the top of the page (see image below)
- Create your message you would like to send to Apple Support
If you have an Apple Store nearby, you can schedule an appointment with the Genius Bar. They can provide in-person support and help resolve any issues you may be experiencing.
How to Find Your Local Apple Store and Hours
To find the closest Apple location, do the following:
- Go to apple.com/retail and choose your state from the drop-down menu at the top of the window
- Select your local Apple store from the next drop-down menu.
- This page will show the hours of your local Apple Store and let you schedule an appointment to have your device repaired.
How To Find the serial number of your Apple product
You will need to have your Apple device's serial number or Apple ID available when contacting customer support. This information can help them assist you more effectively. Lets look at how to find this information.
Depending on the product, you can find its serial number in one or more of these ways:
- Check the surface of your product for a printed serial number.
- On Mac, choose Apple menu > About This Mac.
- On iPhone, iPad, iPod touch, or Apple Watch, go to Settings > General > About.
- If you use the Finder or iTunes to sync your device with your computer, plug your device into your computer, then select your device in the Finder or iTunes.